If you have any questions or concerns you can contact us at any time by clicking the button below and filling out the contact form. We will respond to you as soon as possible!
When a fitness professional creates an account on FindMyFitPro.com, they have the ability to upload various certificates demonstrating that they are qualified. If we have reviewed their certifications, the trainer will be given a "verified" icon indicating such. Additionally, if you work with your fitness professional through a gym, they typically manage their trainers' certifications. If you have specific questions regarding a trainers qualifications, you should consult with them or the gym they operate at.
When a potential client decides to contact you on FindMyFitPro.com, you will recieve an automatic email notification of such. For security reasons, this notification will be an alert only and not contain the client's contact information. The specifics of the client's contact information will be available to you in the client portal under your profile.
Unfortunately we cannot do much to help you in the event you are unsatisfied with your personal trainer. Any refunds or conflict resolution will need to take place between you and the fitness professional or the gym they operate at. We would however, appreciate hearing from you in such event so we can make sure we keep only the best and most professional individuals on FindMyFitPro.com.
We are continuously updating FindMyFitPro.com to meet the needs of as many fitness professionals as possible. If you feel your specialty should be a dedicated specialty, please contact us and let us know your thoughts. Otherwise, you can include that information in your bio.
FindMyFitPro.com asks their fitness professionals to upload their relevant certificates when creating an account. Upon receipt and review of these certifications, the fitness professional will recieve a "verified" icon on their profile.
Generally, we offer refunds for purchases made in the last 30 days, although refunds are handled on a case-by-case basis. For more details please review our Terms of Service.
We at FindMyFitPro.com work hard to match you with a fitness professional who will fit your needs. We also help fitness professionals obtain clients that they are passionate about helping. To do this, we share your contact information with fitness professionals in your area and keep it in our records for quality assurance purposes. If you want your contact information removed from our records, reach out to us and we will permanently delete this information from our database. For more specific information, please review our Terms of Service.
To ensure that new fitness professionals on FindMyFitPro.com have the same opportunity as existing ones, we implement a "bumping" feature. When a new fitness professional is added to the platform, they are ranked highly and are seen at the top of the list of trainers on the home page. When you "bump" your profile you are placed back on the top of the list and will get pushed down when either A) another fitness professional creates a new account or B) "bumps" their own profile. To be clear, your profile is always visible and findable by potential clients on FindMyFitPro.com regardless of if you "bump" your profile. For more details please review our Terms of Service.